Return & Refund Policy


Once orders are placed and in progress, we cannot cancel because each order is individualized, and supplies are allocated per order. Due to our jewelry's unique made-to-order nature, all items are final sale with no returns accepted. We do not accept non-defect returns once the transit control tags marked "If tag removed, no returns accepted" have been removed, destroyed, or misplaced. Please refer to our care guide when taking care of our jewelry. We are happy to repair most manufacturing faults, but please remember that each pearl and gemstone used is slightly different, naturally varying in size and detailing.

Please email us at with your order number and attach high-resolution images of your damaged jewelry, and we will review it on a case-by-case basis. Please note that the customer is responsible for all related return shipping fees once it is authorized after review.



If you are returning an item authorized for a refund, the item MUST be returned in either the original packaging or a hard case to prevent crushing while in the post. Items incorrectly packaged and subsequently crushed in postage cannot be replaced. Items worn and damaged deliberately or accidentally are not considered faulty and will not be accepted.



Refunds will only be processed once an authorized return is approved. After the item is reviewed and inspected, we reserve the right to offer in-store credit, price adjustments on any future orders, and in extraordinary cases, a refund to the original payment method.

Please email to with your order number, and we will review each refund situation on a case-by-case basis.